Wednesday 6th January 2021
CHARTWAY GROUP - COVID-19 OPERATIONAL UPDATE
Following the Prime Minister's announcement yesterday evening, that the United Kingdom has entered a further full lockdown, we would like to update you on our business activities.
The latest guidance provided by Central Government has confirmed that the housing industry should continue to operate, and as such our construction sites will remain operational with our teams and sub-contractors working throughout this period.
Although our construction sites remain open, we have ensured that our working practices have been updated in accordance with the latest Construction Leadership Council and Central Government Guidance.
Some of the measures taken have included implementing an enhanced onsite cleaning regime and improved social distancing measures.
Further to the above we can advise that we have also been in discussion with our supply chain partners, to ensure that our updated procedures are mirrored in the work that they complete for the Group. We are closely monitoring the impact to our supply chain partners and will continue to keep you posted on any risks and mitigation measures that may be put in place.
HEALTH & SAFETY & SOCIAL DISTANCING
The wellbeing and safety of our team and stakeholders remains the utmost priority to Chartway Group and as such, we will continue to monitor and adapt over the coming days, weeks and months.
We can confirm that we have two qualified Health & Safety Managers, that are working full time to implement any necessary changes to accommodate our new methods of working.
REVISED WORKING PRACTICES
Chartway Group continue to monitor and review guidance provided by Central Government and the Construction Leadership Council. We are regularly assessing the risks associated with Covid-19 and endeavour to maintain the social distancing guidelines.
we remain to keep our team members and stakeholders fully informed on the latest guidance and rules. Following engagement with the necessary governing bodies and constant review.
This procedure and working practices have been based on the CLC guidance document which we have adapted for the purpose of our construction works.
VISITORS TO SITES
In order to reduce the number of visitors to our sites we are introducing a staggered schedule in all areas of operation. This will allow us to minimise any contact between parties on site. This measure applies to arriving and leaving the site, as well as for changing rooms and essential breaks.
Non-essential visitors will not be permitted to enter the site without prior consent and we will be operating a scheduled appointment protocol for essential visitors (client representatives, clients, building control etc.).
It is our intention to continue to utilise video conferencing facilities to ensure the safety of our stakeholders and face-to-face meetings should only include “absolutely essential” participants, who should remain two metres apart at all times.
SALES AREAS, OFFICES AND VIEW HOMES
Chartway Group remain open for business and have been and will continue to engage with our valued customers by telephone or digital contact.
Our dedicated team of sales advisors are managing appointments and virtual tours which can be accessed via our website
Chartway Group continue to perform urgent and critical customer care tasks and are looking to increase the number of these that we can complete under current restrictions, particularly focusing on emergency and outdoor items.
This will always be subject to the ability to carry out the work safely and our customers being happy that the arrangements are right for them.
SUPPLY CHAIN MANAGEMENT & PRODUCTIVITY
Following the announcement yesterday evening of a further full lockdown, we are assessing the impact (if any) to our Supply Chain. At this stage it is difficult to determine the impact that this recent decision will have on productivity, however having been through the previous lockdown, we can confirm that we have all necessary measures in place to manage construction activities in accordance with the government guidance. We will of course continue to update you on any impact should it arise.
Chartway Group have purchased a stake in Swale Building Supplies, which will aid in the securing of building materials for our construction sites.
Please find below our contact register should you need to discuss any matters further with our team.
STRATEGIC & CORPORATE QUERIES
T: 01622 740140
STRATEGIC, CORPORATE & LAND QUERIES
T: 01622 740140
ALL STAKEHOLDER/CLIENT QUERIES
PARTNERSHIP HOMES DIRECTOR
CUSTOMER CARE QUERIES
QUALITY ASSURANCE & CUSTOMER SERVICES DIRECTOR
T: 01622 740140
M: 07566 290950
SALES & MARKETING QUERIES
SALES & MARKETING DIRECTOR
T: 01622 740170
We will continue to keep you notified of further information as and when it is available.